Glossary

What is a Service Master?

What does Service Master mean in ERP systems?

A Service Master is a structured record used in ERP systems such as SAP to store and manage standardized information about services that a company procures or delivers. Unlike material master records, which describe physical items, service master data defines non-material work such as inspections, repairs, engineering, or contractor services.

The Service Master record ensures that services are consistently described, priced, and classified across the organization. This supports procurement, vendor management, contract compliance, and maintenance activities by giving stakeholders a single, reliable source of truth.

Key elements of a Service Master record

  1. Service Number/Code – Unique identifier for each service.
  2. Service Description – Standardized wording for clarity and consistency.
  3. Unit of Measure – How the service is quantified (e.g., per hour, per job, per day).
  4. Pricing Conditions – Predefined cost structures for procurement and invoicing.
  5. Classification and Grouping – Categories for reporting and spend analysis.

Why Service Master data matters in asset-intensive industries

For companies in oil, gas, energy, and other asset-heavy sectors, service master data is critical to ensure contractual compliance, vendor management, and accurate maintenance cost tracking. Without standardized service records, organizations risk duplicate entries, inconsistent pricing, and errors in procurement.

By implementing robust service master data processes, companies can:

  • Improve visibility of external service costs.
  • Ensure compliance with contracts and supplier agreements.
  • Streamline maintenance and turnaround projects by linking services to work orders.
  • Enhance analytics and reporting on service spend.

Sharecat Data Services helps organizations cleanse, standardize, and enrich Service Master records alongside material and spare parts data. By ensuring clean and consistent service master data, Sharecat enables reliable ERP, CMMS, and EAM system performance.